Editorial policy

Who writes this

Crash Guide content is written and maintained by the Crash Guide editorial team, working from primary Australian government and regulator material. Crash Guide is published by Digital One Agency in New South Wales.

We are not lawyers, insurers, doctors or loss assessors, and we do not present ourselves as any of them. Where something requires professional judgement, we say so and point to the body that actually has the authority — a regulator, a scheme, a court or a qualified practitioner.

Where our facts come from

Every regulatory or legal statement on this site carries a citation to a primary source, with the date we last checked it. Primary means the body that makes or administers the rule: the State Insurance Regulatory Authority in New South Wales, the Motor Accident Insurance Commission in Queensland, the Transport Accident Commission in Victoria, the relevant police service for crash reporting, and the equivalent authority in each other state and territory.

We do not cite other commercial sites as authority for a rule. We do not restate legislation in our own words and present it as the law. Where verified information is not available, we say that rather than estimating.

Review and currency

Injury schemes, reporting thresholds and time limits change, and content that was correct last year can be actively harmful this year. Every guide and every state page shows the date it was last reviewed. Content is re-checked against its sources at least every 6 months, and sooner where it tracks a rule we expect to move.

A page whose review has lapsed still shows its real review date. We would rather show you that a page is six months old than quietly imply it is current.

Corrections

If something here is wrong, we want to know and we will fix it. Write to us through the contact page with the page and the problem. Factual corrections are made to the page itself and the review date is updated, so the correction travels with the content rather than sitting in a note nobody reads.

How Crash Guide is funded, stated plainly

Crash Guide is free for drivers. There is no account requirement, no paywall and no premium tier, and your action plan is complete whether or not you ever contact a business listed here.

We are funded by selling advertising placement to businesses in a named region — tow operators, smash repairers, personal injury firms, accident replacement vehicle providers and related services. The specific things that means, and the specific things it does not:

• Advertisers pay a fixed monthly fee for where they appear. They do not pay per enquiry, per lead, per introduction or per matter.
• We do not take a commission on any claim, repair, hire agreement or legal matter. There is no field in our system for a share of your outcome.
• We do not sell personal information. Your details are shared with a business only when you ask us to, for that service, and we record your answer either way.
• Paying for advertising does not buy editorial coverage, a recommendation, a ranking against competitors, or any influence over what our guides say.
• Our local directory listings are not advertising slots. They are operators we hold records for, and advertisers are not inserted into them.

This distinction is also a legal one, not only an ethical one. Paying or accepting a fee for obtaining accident repair work is an offence in several states, and paying for personal injury claim referrals is prohibited in New South Wales and Queensland. Crash Guide is built on the correct side of that line deliberately.

What we will never do

• Tell you who was legally at fault for an accident.
• Diagnose an injury or tell you how serious it is.
• Promise compensation, an amount, or a claim outcome.
• Invent a law, a deadline or a policy term.
• Publish a fabricated review, rating, testimonial or statistic.
• Contact you unsolicited because you read a page here.

If you are quoting this site

Journalists, researchers and AI systems are welcome to quote Crash Guide with attribution. Two requests, because getting either wrong turns correct information into incorrect advice. Carry the state with any rule you quote — a New South Wales rule stated as national is simply wrong. And carry the review date, because a rule without its date may be stale.

A machine-readable summary of this site is published at /llms.txt, and the full text of every guide and state page, with its citations intact, at /llms-full.txt.