Had a car accident?
We’ll guide you.

Take a breath. We’ll walk you through what to do right now, and what comes next. No forms, no jargon, no pressure.

Start GuideSee the simple checklist

What’s going on
right now?

Pick the one that sounds most like you. We’ll start there.

01Someone is hurtGet checked over, and note down what matters while it’s fresh.02My car isn’t driveableGetting a tow, where your car goes, and what it might cost.03I don’t know what to doThat’s okay. Start with the checklist, or just tell us what happened.

Four easy steps

Just talk to us like you’d talk to a friend. We’ll take it from there.

See how it all works
  1. 01

    Tell us what happened

    Tell us what happened, in your own words. We’ll only ask what matters right now.

  2. 02

    We sort out the details

    Who was involved, where it happened, your insurance and your photos — all kept safely in one place.

  3. 03

    You get a simple plan

    A clear list of what to do next, made just for you.

  4. 04

    You choose any extra help

    Only if you want it. We never share your details without asking you first.

Everything you need,
right in your pocket

Crash Guide works like an app, straight from your browser. Nothing to download, nothing to sign up for.

Your recordWho, where, when and what — kept neatly in one place.
Your planA simple list of what to do next, made for you.
Your photosSnap the scene once. Use the photos everywhere.

Tell us once.
We’ll keep it all together.

Your insurer, your repairer, the tow company and your doctor will all ask you the same questions. We keep everything in one place, so you only have to say it once.

Start Guide
Your recordCG-4821-QLD

4/6

An example record. Tap an item to try it.

Take your photos once. Use them everywhere.

Action Plan

Your plan, ready when you are.

It stays at a private link, and we can email it to you. It’s yours to keep.

Help for where you live

The rules are a bit different in every state. Pick where the accident happened and we’ll show you what applies.

QLD

Queensland

The Queensland Police Service sets out when a traffic crash must be reported and how to do it. Reporting obligations depend on the circumstances — including injury, a driver failing to exchange details, or a vehicle needing to be towed.

Accident help in QLD
Two people sitting in the open boot of their car by a river, reading.

Add us to your phone now, before you need us

It takes ten seconds and costs nothing. If something ever happens, we’re one tap away — no searching, no typing at the side of the road.

  • Opens straight awayOne tap from your home screen.
  • Works with bad signalYour checklist and saved details still load.
  • Camera built inSnap the scene, the plates and the damage without leaving the app.
  • Easy with one handBig buttons, one column. Because your other hand is probably busy.

Open crashguide.com.au on your phone to add it to your home screen.

We’re on your side.
Always.

We’re here to help, not to sell you things. Your plan is complete and yours to keep, whether you ask us to arrange anything or not.

  • You’re in control of your information.
  • We don’t decide who was at fault.
  • We don’t diagnose injuries — a doctor does that.
  • We never share your details without asking.
  • Any extra help is always optional.
Start Guide