Tell us what happened
Describe the accident the way you would say it out loud. There is no form to fill in — the assistant asks one thing at a time and organises the rest.
Crash Guide is not an emergency service.
If anyone is seriously injured or in immediate danger, use the Call 000 button at the bottom of your screen.
Crash Guide Assistant
Ready to help
We'll take this one step at a time.
- Answer in your own words — there is no form to fill in.
- Most people are done in a few minutes.
- Free, and nothing is shared with anyone unless you ask.
What it does
- Works out what still needs collecting from the scene
- Records the other driver, the vehicles and the insurance details
- Notes injuries and symptoms so nothing is forgotten
- Builds an Action Plan based on your actual answers
- Only connects you with a provider if you ask it to
What it does not do
Crash Guide does not determine who was legally at fault, diagnose injuries, or promise any compensation or claim outcome. It does not share anything you tell it with a service provider unless you specifically ask it to.