About Crash Guide
The calm first step after a car accident, anywhere in Australia.
Every day, thousands of Australians stand at the side of a road not knowing what to do next. Crash Guide exists so the first thing they find is help, not a sales pitch.
Built for the worst ten minutes of someone’s week.
Why we started
Nobody was on the driver’s side.
After an accident you are handed to a tow operator, then an insurer, then a repairer, then maybe a lawyer. Each one is helpful about their slice and silent about the rest. Nobody tells you the order, what you are entitled to, or what to write down before it is too late.
We built the thing we wished existed: one place that asks what happened, keeps it organised, and tells you what to do next. Free, and in plain English.
How we make money
Useful first, commercial second.
Crash Guide is free for drivers and always will be. Partners pay a fixed monthly fee to appear at the moment their service is relevant. They never pay per lead, and they never see your details unless you say yes.
- Free for driversNo account, no paywall, no premium tier. Your plan is complete whether or not you use a partner.
- Consent, every timeWe ask before sharing anything, per service, and we record your answer either way.
- Placement, not commissionPartners pay for where they appear, not for what you do. There is no field in our system for a cut of your claim.
What we will never do
Some things aren’t ours to decide.
We would rather tell you that than guess. If we don’t have verified information, we say so.
- Tell you who was legally at fault.
- Diagnose an injury or say how serious it is.
- Promise compensation or a claim outcome.
- Invent a law, a deadline or a policy term.
- Share your details with anyone you haven’t agreed to.
- Sell your data. Ever.
Your information
What happens to what you tell us.
Four steps, and you are in charge at every one of them.
- 01You tell usIn your own words, one question at a time. Stop whenever you like — it’s saved.
- 02We organise itInto one accident record: people, cars, place, insurance, photos.
- 03You get a planEmailed to you and kept at a private link. Complete, whether or not you use a partner.
- 04You decide what’s sharedNothing goes to a provider until you say yes to that service. Photos and injury details never do.
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States and territories
Guides built against each jurisdiction’s own scheme and regulator.
Free
For every driver
No account to create and nothing to pay, before or after.
Every figure
Labelled and sourced
We don’t quote traffic we don’t have. Every figure we publish is labelled.
Want to talk to us?
Drivers, partners, journalists, investors. One address, and we read everything.