Four easy steps,
in your own words
Crash Guide is a conversation, not a claim form. Here is exactly what happens when you start it, and what happens to what you tell us.
Step 01
Tell us what happened
You describe the accident in your own words. We ask one thing at a time, skip anything that no longer applies, and never make you fill in a forty-field form.
- Safety comes first, before anything else is asked
- Tappable answers where a closed question makes sense
- You can stop, save, and come back to it later
- Or ask for someone to contact you instead, at any point
Step 02
We sort out the details
Your answers become one tidy accident record — the people, the cars, the location, the insurance, any injuries and the evidence — instead of a conversation you have to re-read.
- Parties and vehicles, including motorcycles, cyclists and pedestrians
- Location, by address or with your permission your current position
- Insurance, police attendance, witnesses and passengers
- Everything kept against one accident reference
Step 03
You get a simple plan
A personalised list of what to do next, built from what you actually told us — including the information you still need to collect while it is still possible to collect it.
- What is still missing, and why it matters
- What your insurer will want and when
- Photographs worth taking before the scene changes
- Emailed to you, and kept at a private link
Step 04
You choose any extra help
Where a service is genuinely relevant, we can connect you with a provider — but only for the categories you specifically say yes to.
- Consent is asked per service, never as one blanket agreement
- Declining is recorded as carefully as agreeing
- Your photographs, licence images and injury details are never sent to providers
- Your plan is complete whether you use a partner or not
What we will
never do
Some things aren’t ours to decide. We’d rather tell you that than guess.
- Tell you who was legally at fault — insurers assess that, on evidence.
- Diagnose an injury or tell you how serious it is.
- Promise you compensation, an entitlement or a claim outcome.
- Invent a law, a deadline, a policy term or a CTP entitlement. If we do not have verified information, we say so.
- Share your details with any provider you have not specifically agreed to.
- What we will do: help you, whether or not you use a partner.
Ready when you are.
Start the guide now, or read the simple checklist first. Either way, it’s free and nothing is shared without asking you.