Car accident in Melbourne
If anyone is seriously injured or in immediate danger, call Triple Zero (000) now.
Crash Guide is not an emergency service.
Call Triple Zero (000)The first few minutes matter more than anything that follows. Get everyone out of the traffic, check whether anybody is hurt, and call Triple Zero if there is any doubt about that — an ambulance you did not need is a much smaller problem than the reverse.
Once people are safe, the job is evidence. Photographs of where the vehicles ended up, before anything is moved, are worth more than any account written afterwards, because they cannot be argued with. The other driver’s name, registration and insurer are the details people most often leave without, and the ones that are hardest to get later.
Victoria runs its own compulsory third party scheme with its own deadlines and its own regulator, and they genuinely differ between states — what applies in Victoria is not what applies across the border. The Victoria guide sets out the scheme, the reporting rules and the time limits, with links to the primary sources rather than our summary of them.
Compulsory third party cover in Victoria
The Transport Accident Commission (TAC) administers Victoria's transport accident scheme, funded through a charge collected with vehicle registration. It covers treatment and support for people injured in transport accidents, and it operates differently from CTP schemes in other states.
Reporting the accident in Victoria
Victoria Police publish when a collision must be reported. Requirements generally turn on injury, failure to exchange details, or property damage where the owner cannot be located.
Victoria scheme and reporting detail last reviewed 10 September 2026. The full Victoria guide carries the primary sources.
If your car cannot be driven, the tow is the decision with money attached. Read the authority to tow before signing it: it says where the vehicle is going and what you are being charged, and a holding yard you did not choose accrues storage daily. Where the car is repaired is a separate decision and usually yours to make.
Operators in Melbourne
Businesses working in Melbourne, with the numbers they publish. None of them pays to be listed and none has been ranked — they are here because they operate in the area.
Towing
23 in Melbourne- Anytime towing0405 532 591
- Auz National Towing(03) 9458 5108
- BTS Towing(03) 9531 1234
- Car Towing Melbourne0469 843 656
- Clearview Towing Mirrors(03) 9308 8053
- Coburg Towing(03) 9999 7525
Smash repair
94 in Melbourne- Abbotsford Collision Centre(03) 9427 0555
- Acclaim Accident Panel Smash Repairs(03) 9725 4022
- Alfa Smash Repairs(03) 9357 9401
- A-Line Smash Repairs(03) 9401 4814
- Altona North Smash Repairs(03) 9391 7414
- AMI Collision Centre Essendon(03) 9374 2179
Windscreen and glass
19 in Melbourne- AAwindscreen and Tinting0469 880 828
- ALFAB Boat Windows & Windscreens(03) 9459 1333
- All Shadez Window Tinting & Windscreens(03) 9437 9677
- Auto Glass Now0475 053 750
- Auto Glass Shop(03) 9357 5904
- BT Windscreens(03) 9312 1911
Roadside assistance
- Blue Toro Mobile Mechanics Frankston(03) 8592 6510
- Emergency Roadside Assistance(03) 9012 7661
- FirstFix Mobile Mechanics0407 706 694
- Mobile Mechanic Pros(03) 9020 4577
- Mobile Mechanics Melbourne(03) 9012 7470
Tyres and wheels
331 in Melbourne- 361 Wheels & Tyres(03) 8742 4552
- 4X4 Wheels & Tyres(03) 9939 9364
- A1 Auto Service and Tyre Centre(03) 8774 7365
- A1 Tyres and Car Wash(03) 9741 0087
- A2Z Mobile Truck Tyres0406 000 070
- AAA Auto Mechanics and Tyres0431 528 496
Numbers are published by each business and were checked against their own listing. Businesses change numbers, so if one does not answer, tell us and we will re-check it. Crash Guide is not connected to any of them and earns nothing if you call.